Introduction
Acknowledgements
Manual Review
Policy Development
Consumer Charters
Interpreters
Need for Interpreter
How to Book an Interpreter
How to Work With an Interpreter
Translators
Need for Translated Material
How to Undertake Translations
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Appendix H
Appendix I
Appendix J
Appendix K
Appendix L
Appendix M
Glossary of Terms
Bibliography
Text size 
| AUSIT | Australian Institute of Interpreters and Translators Inc. |
| CALD | Cultural and Linguistic Diversity |
| Checker | A checker compares someone else’s translation with the source text, checking spelling, grammar, accuracy and language |
| Culture | The way of living (values, customs and traditions) built up by a group of people and handed down from one generation to another (Random House College Dictionary, revised edition 1975) |
| DHS | Department of Human Services |
| GVPCP | Goulburn Valley Primary Care Partnership |
| HACC | Home and Community Care |
| NAATI | National Accreditation Authority for Translators and Interpreters |
| NESB | Non English Speaking Background (no longer used as it does not adequately reflect the cultural as well as the linguistic background) |
| On Site Interpreting | Face to face interpreting at the site of service provision |
| Language Service Provider | Public or privately funded agency supplying accredited interpreters and translators. |
| LOTE | Languages other than English |
| M&CH | Maternal and Child Health Services |
| Proofreading | This is the correction of typographical errors or revision of amendments made by the client (agency commissioning a translation) |
| Source Text | Original text that will be translated |
| Target Group | The population group the translation is aimed at |
| TIS | Translating and Interpreting Services |
| VITS | Victorian Interpreting and Translating Services |
| VOMA | Victorian Office of Multicultural Affairs |