Bibliography

We would like to acknowledge the value of the following resources that were consulted in the process of compiling this Manual.

The Australian Institute of Interpreters and Translators Inc. (AUSIT), (1996), Code of Ethics for Interpreters and Translators.

Commonwealth Government of Australia, The Charter of Public Services in a Culturally Diverse Society.

Deakin University, (1995), Marketing communication tools – the media Component of the Post Graduate Diploma Local Government Management

Department of Human Services, Victoria (2005), Language Services Policy

Department of Victorian Communities (2003), Victorian Government Standards for Data Collection on Interpreting and Translating Services

Department of Premier and Cabinet, Victoria (1997), Victorian Government Services, Responding to Diversity

Health Department of Victoria (1994), Working with people from a NESB Background – Guidelines for Health Agencies.

Health Department of Western Australia (1994), Language Services in Health Care – Policy Guidelines, updated June 2001

NAATI, Interpreters and Translators: Keys to Better Communication (current kit)

Victorian Office of Multicultural Affairs (2003), Improving the Use of Translating and Interpreting Services: A Guide to Victorian Government Policy and Procedures.