Introduction
Acknowledgements
Manual Review
Policy Development
Consumer Charters
Interpreters
Need for Interpreter
How to Book an Interpreter
How to Work With an Interpreter
Translators
Need for Translated Material
How to Undertake Translations
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
- Funded Access to Interpreting and Translation Services
- ONCALL
- ONCALL - Booking Flow Chart
Appendix G
Appendix H
Appendix I
Appendix J
Appendix K
Appendix L
Appendix M
Glossary of Terms
Bibliography
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The interpreting and translation services provided by ONCALL on behalf of DHS are delivered and funded through a number of program specific “credit lines”.
These credit lines have a monthly spending cap and can only be accessed on a “firstcome, first served” basis by agencies who have been approved to use any of these credit lines.
ONCALL provides services by qualified practitioners to a range of agencies, predominantly in the Community Services, Disability, Housing, HACC and Community Health sectors.
These services include:
- Telephone interpreting and multilingual services
- On-site interpreting
- Translation services
- Production of multilingual video and audiovisual material
- Training and professional development programs
- Consultancy and marketing
Phone: 03 – 9867 3788 for bookings and inquiries. Services can generally be provided on a statewide, 24-hour basis.
Agencies can apply for a credit line agreement by completing an application form and returning it to the Multicultural Services Unit at DHS.
As guidelines change frequently, please visit the website www.dhs.vic.gov.au/multicultural for the latest terms and conditions as well as to download the application form.
1. Call the ONCALL Interpretor on 9867 3788
2. Listen to Recording and Press 1 to access DHS priority line
3. Enter the code for accessing the priority line as ‘1234’
4. Choose with ONCALL service to use* Press 1—Onsite Interpreting
* Press 2—Telephone Interpreting
* Press 3—Translations
5. ONCALL booking Officer will answer the call
6. Provide the DHS Creditline PIN
7. PIN Validated by ONCALL?YES—go to point 8
NO-Additional questions answered to verify PIN?
YES—Go to point 8
NO—Contact your DHS Liaison Officer
8. Creditline has available Funds?
9. Provide booking request details
10. Creditline has sufficient funds to satisfy the request?
11. YES—Complete Booking
12. NO—Choose to purchase ONCALL Services?
13. Complete Booking