Introduction
Acknowledgements
Manual Review
Policy Development
Consumer Charters
Interpreters
Need for Interpreter
How to Book an Interpreter
How to Work With an Interpreter
Translators
Need for Translated Material
How to Undertake Translations
Appendix A
- List of Acknowledgements
- The Steering Committee
- The Reference Group
- Project Teams
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Appendix H
Appendix I
Appendix J
Appendix K
Appendix L
Appendix M
Glossary of Terms
Bibliography
Text size 
| Leigh Gibson | Goulburn Valley Health; GVPCP |
| Ari Pappas | CHIS |
| Sevim Akcelik | CHIS |
| Vicki Mitsos | Ethnic Council of Shepparton and District |
| Merushe Asim | Ethnic Council of Shepparton and District |
| Anne McEvoy | Campaspe Primary Care Partnership |
| Joan Slater | Department of Human Services – Hume Regional Office |
| Greg Loughnan | Regional Information and Advocacy Council; GVPCP |
| Sigrid van Fondern | Project Officer LSP |
| Belinda Hogan, minutes | Goulburn Valley Primary Care Partnership |
| Leigh Gibson, chair | Goulburn Valley Health; GVPCP |
| Ari Pappas | CHIS |
| Sevim Akcelik | CHIS |
| Vicki Mitsos | Ethnic Council of Shepparton and District |
| Merushe Asim | Ethnic Council of Shepparton and District |
| Anne McEvoy | Campaspe Primary Care Partnership |
| Joan Slater | Department of Human Services – Hume Regional Office |
| Lois Browne | Department of Human Services, Head Office |
| Patrick Timmons | Department of Human Services, Loddon-Mallee Regional Office |
| Greg Loughnan | Regional Information and Advocacy Council; GVPCP |
| Soo Lin-Queck | Centre for Ethnicity and Health |
| Kate Silburn | Department of Human Services, Head Office |
| Janet Spink | Department of Human Services, Head Office |
| Maternal & Child Health Services | |
| Di Halloran | Nurse Manager, Child and Adolescent Services, Goulburn Valley Health |
| Kay Ball | Team Leader, Maternal & Child Health Services, GV Health |
| Jacque Phillips | Manager Family & Children Services, Greater Shepparton City Council |
| Kaye Gall | Associate Director of Nursing, Goulburn Valley Health |
| Sigrid van Fondern | Project Officer LSP |
Falls Prevention | |
| Beverley Guest-Smith | Goulburn Valley Foothold on Safety 2: Falls Prevention Project Coordinator |
| Sigrid van Fondern | Project Officer LSP |
Seamless Care | |
| Kathy Eyre | Ass. Director of Nursing Kyabram & District Health Services |
| Tony Smeaton | Admission & Discharge Coordinator Kyabram & District Health Services |
| Maxine Brockfield | Director of Clinical Services Kyabram & District Health Services |
| Justin Sullivan | Nurse Unit Manager Acute Health Kyabram & District Health Services |
| Anne McEvoy | Service Coordination Project Manager, Campaspe Primary Care Partnership |
| Sigrid van Fondern | Project Officer LSP |
Multicultural Web Site | |
| Greg Loughnan | HACC System Services Resourcing Officer, Regional Information & Advocacy Council |
| Kathleen McBain | Social Planner, Greater Shepparton City Council |
| Annie O’Shea | Consultant, Intergration |
| Sigrid van Fondern | Project Officer LSP |
Document Editing and Review | |
| Neil Stott | Goulburn Valley PCP Team Leader |
| Leigh Gibson, chair | Goulburn Valley Health; GVPCP |
| Sigrid van Fondern | Project Officer LSP |