Introduction
Acknowledgements
Manual Review
Policy Development
Consumer Charters
Interpreters
Need for Interpreter
How to Book an Interpreter
How to Work With an Interpreter
Translators
Need for Translated Material
How to Undertake Translations
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Appendix H
Appendix I
Appendix J
Appendix K
Appendix L
Appendix M
Glossary of Terms
Bibliography
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Goulburn Valley Primary Care Partnership and Central Health Interpreter Service and our project partners Campaspe PCP and the Ethnic Council of Shepparton and District, would like to acknowledge the valuable contributions made by members of the Steering Committee and Reference Group for the “Quality Languages Services in Rural Primary Care Settings” project, and participants in the four pilot projects undertaken to develop and field test the best practice approaches described in this toolkit. A full list of acknowledgements is included in Appendix A.
In particular we wish to thank Ms. Sigrid Van Fondern, project officer, who co-ordinated and supported the best practice pilot projects and has been instrumental in preparing this toolkit.